An Open Letter To AT&T

Dear Yo AT&T,

I regret to inform you that after years of being a loyal and supportive customer, I'm beginning to question your service. I'm definitely questioning your level of customer service - in short, it's horrible.

As I was long overdue for a phone upgrade, I made the foolish mistake of ordering a phone online from att.com. Wow, what a terrible mistake that was.

Not only did I not receive an order confirmation email, but my order was then cancelled for no apparent reason. So, a second order was placed. Frustrating.

Then, again for no apparent reason, the second order was cancelled. When I called your less-than-stellar customer service department, they had NO idea why it had happened, nor were they very helpful. Sure, they placed my order again, but placing the order had never been my problem - having it actually ship out was.

Speaking of shipping, the whole draw of ordering online was that it said FREE OVERNIGHT EXPRESS SHIPPING all over your site. Awesome, I thought. Sold. Miracualously, my order actually, FINALLY, shipped out. The down side? It shipped ground. Gee, AT&T, thanks again, for nothing.

When I took to Twitter to express my concerns, I was contacted by yet another idiotic customer service representative who let me know my order had shipped! No shit, Sherlock, I already knew that. Why she couldn't answer my simple question as to why the site says it ships overnight, when in reality you held my phone needlessly hostage and then shipped ground, is beyond me. You suck, your service sucks, and I deeply regret being your customer. Boo on you. BOO.

Unsincerely,
Pinky Lovejoy-Coogan