If you can help it, don't EVER do any business with Comcast, as they've been nothing but one big headache for me. As if getting credit for the few weeks my service was down wasn't hard enough, today I found out that THEY'RE STILL BILLING ME for services, despite having my equipment back (and the fact that I now live in an entirely different state). Um, what? I must've talked to a billion people before today - all of them assuring me that my account was cancelled and closed - only to find out that, in fact, it wasn't. Surprise! The first guy I talked to even had the audacity to tell me that they'd be billing me through July because I didn't notify them of my move. Um, YES I DID. Multiple times. How is it my fault that no one recorded my calls or made note of them? I hate them. I never want to do business with them again.
Tuesday, August 3, 2010
Comcast = FAIL
If you can help it, don't EVER do any business with Comcast, as they've been nothing but one big headache for me. As if getting credit for the few weeks my service was down wasn't hard enough, today I found out that THEY'RE STILL BILLING ME for services, despite having my equipment back (and the fact that I now live in an entirely different state). Um, what? I must've talked to a billion people before today - all of them assuring me that my account was cancelled and closed - only to find out that, in fact, it wasn't. Surprise! The first guy I talked to even had the audacity to tell me that they'd be billing me through July because I didn't notify them of my move. Um, YES I DID. Multiple times. How is it my fault that no one recorded my calls or made note of them? I hate them. I never want to do business with them again.
Hi there!
ReplyDeleteSorry about this mess. I work for Comcast and I can reach out to my contacts to make sure this is corrected.
You can send me your old account info and we'll make sure this is all resolved.
Thanks in advance,
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com